Eliminate Repetitive Activities: There are a number of processes that are repetitive in nature and need manual intervention. Example: Creating a sales order. These mundane tasks are usually susceptible to mistakes. If these activities are multi-step, the probability of a mistake amplifies. IRPA can eliminate the scope of error by automating repetitive steps.
Better Performance: A less error-prone system would be more accurate on a whole. Additionally, the time taken by a person to make a decision and take the next step would be replaced by an automated process that would reduce the time consumed significantly. Even if a few fail-safe mechanisms are employed to improve the accuracy, the process would be still faster than a person taking the action manually.
Improve Efficiency: Elimination of repetitive activities and better performance give the capability to improve efficiency by revising the business processes and redesign them. Example – many activities which are aligned in sequence considering human intervention can be executed in parallel with additional checks. This can significantly improve efficiency.
Enhance Experience: There are two experiences involved – engagement of employees who can focus on more important tasks and end-user experiencing the interface of the system and the real world which will be more organized and streamlined.
For naysayers, the world will be a better place with technology. Some jobs will become redundant but new jobs will evolve. Life expectancy was just 35 years before the industrial revolution. It is more than double now.